Frequently Asked Questions
Can you print jobs that are different sizes than you have listed?Yes we can! Use a paper bigger than your job and we will trim it to size. If you need a special paper or have special requirements - like foil or embossing - we can do that too! We are a full commercial print brokers that can handle almost any job.
How do I order multiple items?
Please place a separate order for each piece you want printed. For example, if you want two different 8.5x11 brochures, then place two separate orders. The price for 5,000 of one brochure is not the same as the price for 2,500 each of two different brochures.
What kind of paper do you use?
We use several different papers, depending on what you are ordering. The individual pricing pages show all of the standard options. We use a high quality sheet for all orders. Let us know if you need a different paper and we can give you the new cost.
How close will the colour match on my printing job to what I see on my colour monitor?
Because of the differences in monitor calibration no one can guarantee a match. If you need a precise colour match then use the option for a digital proof. This is a proof directly from the file and the colour match is very accurate.
Will you match an inkjet proof from my printer, or a previously printed sample from another printer?
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing colour" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices or film-based proofs. The final product we deliver to you is not likely to completely match the output from your output device - but it will look more professional.
Delivery:
Most jobs will be shipped within 4-7 business days from proof approval. Check each category for specific timelines.
Can I get my order delivered quicker?
Yes, just let us know when placing the order, though there may be an additional cost.
Will I receive the exact quantity I order?
Most of the time you will receive a few extra, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing trade standards allow for underages or overages of up to 5% so if you plan to send your order to a mailing house or need an exact quantity then we recommend that you order 10% over the quantity you need.
What file formats can you take?
We can take any Mac or PC version of Quark, Pagemaker, InDesign, Illustrator, Photoshop, Freehand, Publisher, Word, PowerPoint and any file output as a PDF.
How many up should I have my business card or post card and should I set a bleed?
Send us a single layout 1 up of your file. We will handle the layout and any imposition needed on our end. And yes, please set any bleed on your files to extend past the finish trim by 1/8".
What is the best setting for my digital camera when taking pictures for printing?
Always use a high resolution setting for best results. Images should be at 300 dpi in their final size in your layout. Remember, when you bring an image into your layout, you can shrink it down in size but you are limited as to how far you can increase it in size. Example: if you have an image that is 2x2 at 300 dpi and increase its size in the layout to 4x4, the new resolution is 150 dpi.
Remember to change the colour space from RGB to CMYK. It is always better for you to change the colour space than for us to do it. Not all colours that you can see, that are created by elements of light (RGB), can be created by the elements of ink (CMYK) on press. If you do not have this capability with your software, or none of this makes sense to you, do not worry about it. We will change it for you!
